“They look great and I couldn’t be happier. When I hear anyone talk about the windows I’ll be sure to mention Cumberland. Thanks for the follow up and have a great day!”
– Josh B. – June 2017

 

“I wanted to thank you again for the wonderful customer service I received from Cumberland Window Company. I purchased my windows several years ago, but after giving your office a call, you returned my call a half hour later and was at my house that morning to fix a piece of plastic which dislodged. I really appreciate the lifetime guarantee you offer on your windows.”
– Nancy H. – June 2016

 

“I want to take the opportunity to thank you and the installation team for a great job. The windows are high quality and Luther and Joe know their trade. I have already provided your contact information to a neighbor and will recommend Cumberland Window Company anytime someone is looking for quality work at a fair price. I will be contacting you in the future to see about getting a new front door installed!”
– Thomas M. – May 2015

 

“Thanks for taking care of this Bill. Your customer service has be[en] outstanding! I would recommend you to others.”
– Tracey T. – November 2011

 

“I first met with Bill last year when I was looking to replace my patio door and eventually my windows. I really appreciated his direct, honest approach. You can tell that he truly believes in your product. His “no pressure” sales technique is what really sold me. The price was “what it is” and it didn’t matter if I decided that day or whenever I was ready. Due to some other financial obligations, I called Bill a year after our initial meeting. He still had my file and was more than happy to meet with me again. He answered all my questions and was always patient and professional. I ordered my patio door and windows in July. Again, Bill went the extra mile to locate a French style patio door with mini blinds. He could have just told me it wasn’t available but he was committed to making me happy. My door and windows have now been installed and I couldn’t be happier. I also want to commend Luther and Joe who installed everything with such expertise. Your product is only as good as the installation, and they did a great job. They also installed a patio door and windows for my neighbor, who had requested them after seeing the job they did at my house. They too went the extra mile by helping him with his blinds and curtains. Even after the job was finished, Bill followed up and made himself available to answer any questions and to drop off the paperwork to me. He even checked with your engineers when I had a question about my window hardware. He is truly an asset to your organization.”
– Sherrie B. – October 2010

 

“We would like to take a moment to thank you for the wonderful, stress free experience you provided as you guided us through in the selection of windows for our home. The visual presentation supplied us with information to make the final decision on our purchase and served as a learning tool for our future window purchases. I was particularly impressed with the follow up services by both Mr. Balchunas and Larry, who assisted in the installation. Essentially, I left for work this morning and arrived home to see a major improvement on the exterior and interior areas! My husband and I did not have to do any clean-up as everything was neat and put into its original place. Our plan in the next few months is to have Cumberland replace the existing windows as this has provided warmth, quiet and more beauty to our home. Thank you for your professional expertise and patience as this was a wonderful learning experience!”
– Stephanie B. – January 2010

 

“I just wanted to thank you again for the excellent job Cumberland did with our replacement windows. We are very pleased with the finish[ed] product, and installation went very smoothly. In addition, everyone has been extremely helpful and courteous with respect to the small “bump” in the road we had, and we couldn’t have asked for better customer service!”
– Charis M. – April 2009